The only NPS tool that tells you what to do about your score

Delighted shuts down June 30, 2026. Switching to Pulsyo takes about 5 minutes: create an account, embed the npm package or script tag into your product, and your first NPS survey is live. We support all the same survey types Delighted did — plus Jira integration, AI topic clustering, and smart user replies that Delighted never had. Your historical Delighted data can be imported via CSV on the Pro plan.

You connect your Jira project in Pulsyo settings with an API key — takes about 2 minutes. From then on, every time a topic cluster builds up (e.g. "8 users mentioned onboarding confusion"), Pulsyo cross-references your open tickets by keyword and semantic similarity. If a match is found, it shows you the ticket and 3 action options. If no match is found, it prepares a draft Jira task for you to review and push with one click.

Instead of showing you 47 individual NPS comments, Pulsyo groups them by theme using AI — "Export issues (14 responses, avg score 3.1)", "Onboarding confusion (8 responses, avg 4.1)". Each cluster is ranked by frequency and average pain score, so you always see what's hurting users most at the top. Click any cluster to see the Jira action panel.

Pulsyo reads the status of the matched or newly created Jira task and prepares the right reply: if the fix is in sprint, the draft says "This is shipping Thursday." If it's in the backlog, it says "This is on our roadmap for Q3." If no task has been created yet, the reply is queued and sent automatically when you push the task to Jira. You review and approve all replies before they're sent.

Pulsyo classifies each cluster as a Bug, Feature Request, or Follow-up based on the language of the comments. It then drafts the full Jira task: title, description (summarizing the user comments), priority (based on frequency and avg score), affected user count, and suggested component. You review the draft and push it to Jira with one click — or edit it first if needed.

Refiner starts at $79/mo, has no Jira integration, and doesn't group responses by topic. Survicate charges overage fees when you exceed response limits. Neither tool creates Jira tasks, clusters responses by theme, or prepares smart user replies based on sprint status. Pulsyo does all of this for $19/mo with unlimited responses and no overage fees.

Every NPS response in Pulsyo is linked to the user's full session recording — what pages they visited, what they clicked, where they scrolled, and what happened right before they submitted their score. So if a user gives you a 3 and says "export is broken", you can click their response and immediately watch the moment the export failed, see the error toast, and watch them try to click it again. No guessing, no support back-and-forth. The session recording is automatically captured by the Pulsyo SDK alongside the NPS widget — no additional setup required.

No. The Pulsyo session recorder runs in a Shadow DOM worker thread, isolated from your main thread. It captures DOM snapshots asynchronously and only uploads them when the NPS survey is completed — so there is zero impact on page load or runtime performance for users who don't trigger the survey.